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Returns

Changed your mind? Damaged product? We've got you covered.

Start a Return

Key details

⏰

Return window

30 days from delivery

18_package

Product condition

Unopened / unused (demo)

59_money

Refund timing

3–10 business days

How it works

STEP 01

Start your request

Send your order number + the item(s) you want to return via Contact Us.

STEP 02

Get approval & label

We’ll confirm eligibility and provide return instructions (demo flow).

STEP 03

Ship it back

Pack items securely in original packaging where possible.

STEP 04

Refund processing

Refunds are issued after inspection; timing depends on your payment method.

What’s not eligible (demo examples)

  • Opened consumables (unless damaged on arrival)
  • Final sale / clearance items
  • Gift cards
  • Returns requested after the return window